bdgel Privacy Policy
Your privacy matters to bdgel. This Privacy Policy explains in clear, plain English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your own information. We are committed to handling your data with transparency, care, and full respect for your privacy.
Privacy at a Glance
How bdgel Protects Your Privacy
The following cards summarise bdgel's core privacy commitments. These summaries are provided for convenience and do not replace the full text of the sections below. In the event of any inconsistency between a summary and the full section text, the full text shall prevail.
bdgel does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. Your information is used exclusively to operate and improve the bdgel platform, fulfil legal obligations, and deliver the services you have signed up for.
All data transmitted between your device and bdgel's servers is protected by SSL 256-bit encryption. Stored passwords are hashed using bcrypt. Sensitive KYC documents are held in encrypted storage with strict access controls limiting who within bdgel can view them.
Identity documents submitted for KYC verification — National ID cards, passports, and supporting documents — are processed solely for the purpose of age and identity verification. They are stored securely, retained only for the period required by applicable law, and never used for any unrelated purpose.
bdgel players have the right to access, correct, export, and request deletion of their personal data, subject to legal retention obligations. Requests can be submitted to the support team via live chat from within your account panel and will be responded to promptly.
bdgel uses cookies and similar technologies to keep you logged in, remember your preferences, measure platform performance, and detect fraud. Essential cookies cannot be disabled as they are required for the platform to function. Non-essential analytics cookies can be managed through your browser settings.
Promotional communications from bdgel — including email and SMS notifications about bonuses, new games, and seasonal offers — are only sent to players who have opted in during registration or subsequently via their account settings. You may opt out at any time without affecting your account or your access to the platform.
Section 1
Data We Collect
bdgel collects personal data from players in Bangladesh through several channels: directly when you register an account, when you deposit or withdraw funds, when you contact support, and automatically as you use the platform. We collect only the data that is necessary for a specific, legitimate purpose. The categories of personal data we collect are set out below.
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National ID (NID) number, passport number | Registration and KYC verification |
| Contact Data | Mobile phone number, email address, residential address (district, division) | Registration and account updates |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details (where applicable), transaction history, deposit and withdrawal records | Payment processing |
| KYC Documents | Scanned or photographed copies of government-issued photo ID, proof of address, source-of-funds documentation | KYC verification process |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatic collection on platform access |
| Usage Data | Games played, bets placed, session duration, pages visited, features used, bonus history, login timestamps | Automatic collection during platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact bdgel support |
| Marketing Preferences | Opt-in or opt-out status for email, SMS, and in-platform notifications | Registration and account settings |
bdgel does not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete it immediately and permanently close the associated account. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where a player voluntarily discloses a gambling-related health concern through our responsible gaming support channels, in which case that information is used solely to provide appropriate assistance.
Section 2
How We Use Your Data
bdgel uses personal data only for the purposes for which it was collected and for compatible purposes where permitted by law. We do not use your data for purposes that are incompatible with the original collection purpose without obtaining your explicit consent. The primary purposes for which we process personal data are set out below:
- Account Management: Creating, maintaining, and managing your bdgel account — including processing registration, storing your preferences, and enabling you to log in securely.
- Identity and Age Verification (KYC): Confirming that you are who you claim to be and that you are 18 years of age or older before allowing withdrawals or continued access to the platform. This is both a legal obligation and a responsible gaming safeguard.
- Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Verifying that payments come from sources registered in your name to comply with anti-money laundering obligations.
- Service Delivery: Providing access to casino games, sports betting markets (including cricket BPL, T20 World Cup, and IPL), live dealer tables, slots, and all other features of the bdgel platform.
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, multi-accounting, and other forms of abuse. This includes automated profiling of unusual transaction patterns.
- Legal and Regulatory Compliance: Fulfilling obligations under applicable law, including anti-money laundering (AML) requirements, responding to lawful requests from authorities, and maintaining records required by law for specified retention periods.
- Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing assistance via live chat and email.
- Responsible Gaming: Monitoring gambling patterns to identify signs of problem gambling behaviour, providing responsible gaming tools such as deposit limits and self-exclusion, and making referrals to support resources where appropriate.
- Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, user experience, and performance.
- Marketing Communications (with consent only): Sending promotional offers, bonus notifications, and seasonal campaign messages to players who have opted in. You may withdraw marketing consent at any time through your account settings.
bdgel uses automated systems to assess fraud risk, detect multi-accounting, and flag unusual financial activity for manual review. These systems may result in temporary account restrictions pending human review. If you believe an automated decision has incorrectly affected your account, you have the right to request human review by contacting support via live chat from your account panel.
Section 3
Legal Basis for Processing
bdgel processes personal data on one or more of the following legal bases, depending on the specific processing activity. We identify the applicable legal basis for each major category of processing below:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to create and manage your bdgel account |
| KYC identity and age verification | Legal obligation — required to verify that players are 18+ and to comply with AML obligations |
| Payment processing (deposits and withdrawals) | Performance of a contract — necessary to fulfil the financial services element of your account |
| Fraud detection and security monitoring | Legitimate interests — protecting bdgel and its players from financial crime and abuse |
| Responsible gaming monitoring | Legitimate interests and legal obligation — duty of care to players and regulatory compliance |
| Marketing communications | Consent — only sent to players who have explicitly opted in |
| Platform analytics and improvement | Legitimate interests — improving services using anonymised, aggregated data |
| Responding to legal authority requests | Legal obligation — compliance with lawful orders and regulatory requirements |
Where processing is based on consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal or your ability to continue using the bdgel platform. Where processing is based on legitimate interests, we have assessed that our interests in conducting that processing are not overridden by your privacy rights, taking into account the nature of the data and the safeguards we apply.
Section 4
Data Sharing & Third Parties
bdgel does not sell your personal data to any third party. We share personal data only where it is necessary to deliver the platform's services, comply with legal obligations, or protect the security of the platform. The categories of third parties with whom we may share your data are described below:
- Payment Service Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, and other financial institutions involved in processing your deposits and withdrawals. We share only the minimum data necessary to complete the transaction and verify its legitimacy.
- KYC and Identity Verification Partners: Third-party identity verification providers who assist bdgel in confirming the authenticity of identity documents submitted during the KYC process. These providers are contractually bound to use your data only for the specific verification purpose and to apply appropriate security standards.
- Game Technology Providers: Software studios and game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose games are available on the bdgel platform. These providers may receive technical session data necessary to deliver the game experience but do not receive your full personal profile.
- IT and Security Service Providers: Cloud hosting providers, cybersecurity vendors, and fraud detection platforms that support the technical operation of the bdgel platform. These providers act under strict data processing agreements and may only process your data on bdgel's documented instructions.
- Legal and Regulatory Authorities: Law enforcement agencies, financial intelligence units, or other public authorities where we are required to disclose data by law, court order, or in connection with the prevention or investigation of financial crime. We will not disclose more than is legally required.
- Professional Advisors: Lawyers, auditors, and accountants who provide professional services to bdgel, bound by duties of confidentiality and permitted to process data only as necessary for their professional engagement.
All third parties with whom bdgel shares personal data are required to maintain the confidentiality and security of that data, to use it only for the purposes for which it was shared, and to comply with applicable data protection obligations. bdgel does not transfer personal data to countries outside of the region in which the platform operates except where necessary to deliver the service and where appropriate data protection safeguards are in place.
Section 5
Cookies & Tracking
bdgel uses cookies — small text files stored on your device — and similar tracking technologies to make the platform function correctly, improve your experience, and protect platform security. Below is a breakdown of the cookie categories used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Functional | Keep you logged in, maintain session state, remember language and currency preferences, enable core platform features | No — required for the platform to function |
| Security | Detect and prevent fraud, identify unusual login patterns, protect against cross-site request forgery (CSRF) | No — required for account security |
| Analytics | Measure page performance, understand which features are used most, identify technical errors, and improve the platform based on aggregated user behaviour data | Yes — via browser settings |
| Preference | Remember your game lobby layout, favourite games list, notification preferences, and other personalisation settings | Yes — disabling may affect personalisation features |
You can manage and delete cookies at any time through your browser settings. The major browsers (Chrome, Firefox, Safari, Edge) all provide cookie management options in their privacy or settings menus. Please note that disabling essential or security cookies will prevent you from logging in and using the bdgel platform. Disabling analytics or preference cookies will not prevent you from accessing the platform but may reduce the quality of your experience.
bdgel does not use cookies to serve third-party advertising on behalf of external advertisers. Tracking technologies are used exclusively for the operational, security, and analytics purposes described in the table above.
Section 6
Data Retention
bdgel retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The retention periods for the main categories of data are set out below:
- Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
- KYC Documents: Retained for a minimum of 5 years following the completion of the KYC process or account closure (whichever is later), as required by applicable AML obligations. Documents are held in encrypted storage during the retention period.
- Financial Transaction Records: Retained for a minimum of 5 years following each transaction, consistent with financial record-keeping requirements. This includes all deposit and withdrawal records, bets placed, and bonus transactions.
- Customer Support Communications: Live chat transcripts and email correspondence are retained for 2 years following the resolution of the relevant support interaction, unless the communication relates to a dispute or legal matter, in which case it is retained for the duration of that matter plus 2 years.
- Usage and Technical Data: Aggregated usage analytics are retained indefinitely in anonymised form. Raw session logs and IP address records are retained for up to 12 months, after which they are anonymised or deleted.
- Marketing Preference Data: Records of consent and opt-out history are retained for 3 years following the most recent interaction, to demonstrate compliance with marketing consent obligations.
When the applicable retention period expires, personal data is either securely deleted (for digital records) or permanently anonymised so that it can no longer be attributed to an identifiable individual. Players who close their accounts should be aware that bdgel is legally required to retain certain categories of data for the periods described above even after account closure. A request to delete your account does not override these legal retention obligations, though data retained solely on legal grounds will not be used for any other purpose during the retention period.
Section 7
Your Privacy Rights
bdgel respects your rights over your own personal data. The following rights are available to all registered bdgel players. To exercise any of these rights, please contact the bdgel support team via the live chat function available from your account panel. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.
You may request a copy of all personal data bdgel holds about you, including what data we have, why we hold it, and who it has been shared with.
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You can update most contact details directly from your account settings page.
You may request deletion of your personal data where it is no longer necessary for the original purpose, where you have withdrawn consent, or where processing is unlawful. Legal retention obligations may limit the scope of deletion.
You may request that we temporarily restrict processing of your data — for example, while you contest the accuracy of data we hold, or while we assess a legitimate interests objection you have raised.
Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests, including profiling for fraud detection purposes. You may also withdraw marketing consent at any time, with immediate effect on future communications.
bdgel will not charge a fee for exercising any of the above rights in ordinary circumstances. We may ask you to verify your identity before processing a request, to ensure we do not disclose or alter data in response to a fraudulent request. If we are unable to fulfil a request — for example, because a legal retention obligation applies — we will explain the reason clearly in our response.
Section 8
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bdgel handles your personal data, please contact our support team in the first instance. We are committed to resolving all privacy-related queries promptly and transparently.
Live Chat: Available 24/7 from within your bdgel account panel — the fastest way to reach our support team for any privacy query or data request.
Email: support at bdgel dot net — please include "Privacy Request" in your subject line so your message is routed to the correct team. Email responses are provided within 5 business days.
Response timeframe: We aim to acknowledge all privacy requests within 2 business days and to resolve them fully within 30 days. Complex requests involving large volumes of data or legal considerations may take longer, in which case we will keep you informed of progress.
If you are not satisfied with bdgel's response to a privacy complaint, you have the right to escalate the matter. While bdgel is not currently subject to a specific data protection supervisory authority in Bangladesh, we take all unresolved privacy complaints seriously and will engage constructively with any further escalation process.
Policy updates: bdgel may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The effective date at the top of this document will be updated whenever a material change is made. We will notify registered players of significant changes via the email address or mobile number on their account where reasonably practicable. Continued use of the bdgel platform after a policy update constitutes acceptance of the revised Privacy Policy.
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